Frequently Asked Questions – F.A.Q

Here are all answers to the questions you might have about Coinsfera Bitcoinshop or buying and selling Bitcoin in Istanbul and in Dubai

I am not a citizen of Turkey or in UAE. Can I make a transaction?

Yes. You can make a transaction even if you are not a citizen of Turkey or UAE. Cryptocurrency is a technology that crosses borders and we are happy to serve anyone regardless of their citizenship status.

Do you have a wallet?

Coinsfera does not have its own wallet. We will help you get set up with your own wallet.

This is my first time buying. Can you guide me?

Yes. Please visit our offices and our employees will be happy to help with your transaction. Our friendly staff is dedicated to cryptocurrency and are ready to give you any level of assistance you need.

What are your opening and closing hours?

Istanbul office: Monday to Friday 9 A.M. to 6 P.M., Saturday 9 A.M. to 3 P.M.
Dubai office: Monday to Sunday 9 A.M. to 7 P.M., Friday closed.

What is your address?

Istanbul location: Çarşıkapı, Ç. Nuruosmaniye Cd. No:27, 34120 Fatih/İstanbul, Turkey
Dubai location: Baniyas Square-14th Rd – Dubai – United Arab Emirates

How long does it take to buy or sell Bitcoin at your Bitcoinshops?

It takes around 10-15 minutes to do the operation. We want our service to be convenient and we try to take care your needs as quickly as possible.

How do I sell Bitcoin in Dubai?

1. Make an appointment with Coinsfera staff. This ensures we can give you the attention you deserve.
2. Visit our Bitcoinshop in Dubai.
3. Send BTC to Coinsfera’s Bitcoin address and get your cash after 1 blockchain confirmation.

How much is the fee?

The fee varies from day to day. Please get in touch with us via phone, Whatsapp or Telegram to get more information about the fee.

What is the minimum/maximum amount that I can buy or sell?

Please get in contact with our employees to get more information about these amounts. We believe that you should not be unnecessarily limited when it comes to how much or little you trade.

How many branches do you have?

We currently have two branches, one located in Istanbul, Turkey, and one located in Dubai, UAE. We are looking to expand our number of locations in the future.

Do you have an app?

Currently, we do not have an official app. But we are planning to have one in the future.

In Istanbul, how many branches do you have?

Currently, we have only one office in Istanbul. In order to make it more convenient for our customers, we are planning to open more branches in Turkey in the future.

In Dubai, how many branches do you have?

We have only one office in Dubai. Conveniently located at Baniyas Square-14th Rd – Dubai – United Arab Emirates.

How many coins do you sell?

We have over 500 crypto coins available to buy and sell. These range from the most popular cryptocurrency, Bitcoin, to altcoins and more obscure cryptocurrencies. We open the entire world of cryptocurrency to you without arbitrary limits.

Can I buy online?

We do not offer this service online. Coinsfera Bitcoinshop is an OTC (Over the Counter) exchange.

Do you accept cash other than dirhams and U.S. dollars?

We only accept U.S. dollars in Istanbul. In Dubai, we accept both U.S. dollars and Dirhams (AED).

Can I send Bitcoin to another person with cash in your shop?

Providing your ID, you can send crypto coin to another person.

Do you require an ID?

Yes. To make a transaction, we require an official ID or passport.